Legal notice

This Website is governed by the Portuguese law and by national and international legislation on intellectual and industrial property. In no case shall it be understood that the access and navigation of the User through the Website or the use, acquisition and/or contracting of products or services offered through the Website, implies a waiver, transmission, license or total or partial transfer of Finsolutia’s rights. The User has a strictly private right of use, exclusively for the purpose of enjoying the benefits of the service in accordance with this Legal Notice.

References to names and trademarks or registered trademarks, logos, or other distinctive signs, whether owned by Finsolutia or third-party companies, implicitly prohibit their use without the consent of Finsolutia or their legitimate owners. At no time, unless expressly stated, the access or use of the Website and/or its contents and/or services, give the User any right over the trademarks, logos and/or distinctive included signs therein protected by Law.

All Intellectual and Industrial Property rights over the content and/or services are reserved and, it is prohibited to modify, copy, reproduce, publicly communicate, transform or distribute in any way all or in part the content and/or service included in the Website, for public or commercial purposes, if you do not have the prior, express and written authorization of Finsolutia or of the owner of the corresponding rights.

We inform you that the Website may use cookies in order to make your navigation easier and preload your preferences. For more information, see our Cookies Policy.

FINSOLUTIA may process the personal data collected through the Website. For more information, see our Privacy Policy.

Any communication between Finsolutia and the User must be addressed to Finsolutia’s office and/or electronic address indicated above. In any case, communications from Finsolutia to the User will be made in accordance with the contact details provided. The User expressly accepts the use of email as a valid procedure to exchanging information and sending communications between and/or with Finsolutia.

Finsolutia cannot guarantee accuracy, usefulness or veracity of the services or information provided through the Website. Consequently, Finsolutia does not guarantee nor is it responsible for:

• (i) the continuity of the contents of the Website;
• (ii) the absence of errors in the said content or products;
• (iii) the absence of viruses and/or other harmful components on the Website or on the server;
• (iv) the invulnerability of the Website and/or the impregnability of the security measures adopted;
• (v) the lack of usefulness or performance of the contents and products of the Website;
• (vi) the damages or losses caused, to himself or to a third party, by any person who violates the conditions, rules and instructions that Finsolutia establishes on the Website or through the violation of the security systems of the Website.

However, Finsolutia declares that it has adopted all the necessary measures, within its possibilities and the state of technology, to guarantee the operation of the Website and avoid the existence and transmission of viruses and other harmful components to Users.

If the User becomes aware of the existence of any content that is illicit, illegal, contrary to the law or that could imply an infringement of intellectual and/or industrial property rights, they must immediately notify Finsolutia in the manner indicated in the clause so that Finsolutia can proceed to take the appropriate measures.

8.1 Links from the Website to other web pages

Finsolutia may offer links, directly or indirectly, to Internet resources or web pages that are outside the Website. The presence of these links on the Website are for informational purposes, not representing in any case an invitation to contract products and/or services that are offered or may be offered on the destination web pages, nor does it imply the existence of a link or commercial relationship or dependency with the person or entity that owns the linked website. In these cases, Finsolutia will not be responsible for establishing the general and particular conditions to be taken into account in the use of the website, provision or contracting of these services by third parties and, therefore, cannot be held responsible for them.

Finsolutia does not have the power or the human resources or technical means to know, control or approve all the information, content, products or services provided by other web pages to which links can be established from the Website. As a result, within the maximum extent permitted by the applicable legislation, Finsolutia will not assume any type of responsibility for any aspect related to the web pages to which a link could be established from the website, specifically and not being exhaustive, on its operation, access, data, information, files, quality and reliability of its products and services, its own links and/or any of its contents, in general.

This, however, in the event that Finsolutia becomes aware that the activity or information to which it refers from said links is illegal, constitutes a crime or may harm the property or rights of a third party, it will act with necessary due diligence to remove or disable the corresponding link as soon as possible.

Likewise, if the Users have effective knowledge of the illegality of activities carried out through these third-party web pages, they must immediately notify Finsolutia so that the access link can be disabled.

8.2 Links from other web pages to the Website

If any User, entity or web page wishes to establish any type of link to the Website, they must follow the subsequent stipulations:

• You must obtain Finsolutia’s prior, express and written authorization;
• The link can only be directed to the main page of the Website, unless something else is expressly authorized;
• The link must be absolute and complete, that is, it must take the User, through a click, to the main page and must completely cover the entire extension of the screen of the main page of the Website. In no case, unless Finsolutia authorizes something different, the web page from which the link is made may reproduce, in any way, the Website, include it as part of its website or within one of its "frames" or create a "browser" on any of the pages of the Website.
• On the web page from which the link is established, it may not be declared in any way that Finsolutia has authorized such a link, without it having been so. If the entity that makes the link from its page to the Website correctly wishes to include in its web page the brand, denomination, trade name, label, logo, or any other identifying sign of Finsolutia and/or the Website, it must previously have the prior, express and written authorization of Finsolutia.
• In any case, Finsolutia prohibits the establishment of a link to the Website from those web pages that contain illicit, illegal, degrading, obscene materials, information or content, and in general, that contradicts morality, public order, current legislation, the generally accepted social norms or are harmful to the legitimate rights of third parties.

Finsolutia may modify the terms and conditions stipulated here, totally, or partially, publishing any change in the same way in which this Legal Notice appears or through any type of communication addressed to Users. Therefore, the temporary validity of this Legal Notice coincides with the time of its exposure, until they are totally or partially modified, moment in which the modified Legal Notice will become valid or will take effect.

Regardless of the provisions of the particular conditions Finsolutia may terminate, suspend or interrupt, at any time without prior notice, access to the contents of the page, without the possibility for the User to demand any compensation.

The headings of the different clauses are for information only, and will not affect, qualify or modify the interpretation of the Legal Notice.

In the event of a discrepancy between the provisions of this Legal Notice and the particular conditions that, may be established with respect to the products or services offered on the Website, the provisions of the particular conditions shall prevail.

In the event that any provision or provisions of this Legal Notice are considered invalid or inapplicable, in whole or in part, by any Court, Tribunal or competent administrative body, such nullity or non-application will not affect the other provisions of the Legal Notice or the particular conditions that may have been established.

The non-exercise or execution by Finsolutia of any right or provision contained in this Legal Notice will not constitute a waiver of the same, unless you acknowledge and agree in writing.

The relationships established between Finsolutia and the User will be governed by the current laws and regulations in force in Portugal. Finsolutia and the User, expressly waive any other jurisdiction that may be associated to them and will submit any disputes and/or litigation to the Courts of the city of Lisbon.

1. Background

Finsolutia uses, in certain activities, Artificial Intelligence (AI) systems and automation solutions as tools to support its processes and decision-making.

These Terms and Conditions are applicable to the use of AI systems, defining principles, expectations, and limits, in alignment with:

• the Organization’s internal values and standards;
• ISO/IEC 42001:2023 – Artificial Intelligence Management System;
• the European Union Artificial Intelligence Act (EU AI Act);
• applicable legislation on data protection, information security, and fundamental rights.

2. Scope of application

These Terms and Conditions apply to:

• Employees;
• Managers;
• Service providers;
• Partners and third parties,

who directly develop, use, configure, or supervise Artificial Intelligence systems within the scope of Finsolutia’s activities.

3. Guiding principles

The use of Artificial Intelligence at Finsolutia shall, at all times, comply with the following principles:

• Human responsibility: AI supports, but does not replace, human judgment and individual accountability.
• Legality and compliance: AI systems must be used in compliance with applicable laws and internal rules.
• Transparency and understandability: whenever applicable, the operation and outcomes of AI systems should be understandable to relevant users.
• Fairness and non-discrimination: the use of AI must not create or reinforce unfair, biased, or discriminatory treatment.
• Security and reliability: AI systems must be used prudently, in accordance with defined guidelines and limitations.
• Proportionality: the use of AI must be appropriate to the context and to the potential impact of the decisions involved.

4. Appropriate use of AI systems

When using Artificial Intelligence systems, all users are expected to:

• use AI solely for the purposes for which it has been approved;
• comply with the guidelines, limitations, and assumptions defined for each system;
• adopt a critical and informed approach to AI-generated outputs;
• ensure adequate human oversight, particularly in situations with significant impact on individuals;
• use data in a responsible, appropriate, and proportionate manner.

5. Limitations of AI systems

Artificial Intelligence systems:

• may produce incomplete, inaccurate, or contextually inappropriate results;
• depend on the quality of the data used;
• do not guarantee error-free outcomes.

AI-generated outputs must not be used automatically or without critical assessment, particularly when they may have significant legal, financial, reputational, or human consequences.

6. Data protection and confidentiality

Whenever the use of Artificial Intelligence involves personal data, full compliance is required with:

• the General Data Protection Regulation (GDPR);
• internal policies on privacy and information security.

It is not permitted to input personal data or confidential information into AI systems without a lawful basis, appropriate authorization, or legitimate necessity.

7. Prohibited uses

The use of AI systems is not acceptable for:

• unlawful purposes or purposes contrary to the Organization’s values;
• bypassing internal controls or security mechanisms;
• generating or reinforcing discrimination, bias, or unfair treatment;
• making exclusively automated decisions where such use is not permitted;
• deliberately exploiting limitations or vulnerabilities of the systems.

8. Reporting incidents and concerns

Any relevant error, failure, unexpected behavior, identified bias, or potential negative impact associated with the use of Artificial Intelligence must be reported immediately through the defined internal channels.

Finsolutia ensures the confidentiality of such reports and protection against any form of retaliation.

9. Consequences of non-compliance

Failure to comply with these Terms and Conditions may result in the limitation or suspension of access to AI systems and, depending on the severity, the application of the applicable disciplinary or contractual measures.

10. Review and update

These Terms and Conditions are reviewed periodically or whenever relevant changes occur in the legal, regulatory, or technological framework applicable to Artificial Intelligence.